Postage
Orders are shipped out on a weekly basis only via Australia Post Rgistered / Standard with tracking. Items are packed discretely with no indication of contents. All orders will be provided with a tracking number with their shipment confirmation. Orders arrive within 3 to 10 days subject to Australia Post schedules. We recommend you select the insurance option when checking out, this can be selected in the drop down box for postage.
Correct Name & Address Details
It's vital that you provide us with the correct name and address details when you order from us. We take no responsibility for parcels that are lost due to incorrect details being supplied.
Lost Parcels
If in the rare event your parcel is lost in transit, we will reship your order free of charge if you have purchased insurance during checkout. However we will not reship if the tracking for the parcel indicates "delivered". In such cases you will need to take it up with Australia Post.
